Shipping Policy

Shipping Policy

At Coolvaya, we are committed to providing reliable and transparent shipping for all U.S. orders. Please review the information below to understand how we handle order processing, delivery, and tracking.

Order Processing

All orders are processed within 1–2 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Method and Cost

We offer Free Standard Shipping on all U.S. orders. No additional shipping or handling fees will be applied at checkout.

Estimated Delivery Time

Standard delivery typically takes 7–15 business days, depending on the destination and carrier conditions. Delays may occasionally occur due to weather, high demand, or carrier issues.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to monitor the delivery status on the carrier’s website or through our Order Tracking Page.

Incorrect Addresses and Delivery Issues

Customers are responsible for providing accurate shipping information at checkout. Coolvaya is not liable for delays or losses resulting from incorrect or incomplete addresses. If a package is returned to us due to an incorrect address, we can reship it once the correct details are provided.

Damaged or Lost Packages

If your order arrives damaged or does not arrive within the expected timeframe, please contact our support team at support@coolvaya.com within 7 days of the expected delivery date. We will assist you in resolving the issue promptly.

Contact Us

For any shipping-related questions or concerns, please reach out to our customer service team at support@coolvaya.com.