Shipping Policy
At Coolvaya, we want to make sure your shopping experience is as smooth as possible—starting with how we handle your order! Below you’ll find all the details you need about our shipping process. If you have any questions, don’t hesitate to reach out to us at support@coolvaya.com.
Processing Time
Once your order is placed, we typically process it within 1-2 business days. As soon as your order ships, you’ll receive an email with tracking information so you can stay updated every step of the way.
Shipping Rates
We believe in making shopping simple, so we offer transparent and straightforward shipping options:
- Free Shipping: Enjoy free standard shipping on all orders over $60.
- Flat Rate Shipping: Orders under $60 will incur a flat shipping fee of $5.
- For international orders, we cover all additional costs, including duties, VAT, and other fees, ensuring a hassle-free experience.
Shipping Times
We want you to get your order as soon as possible, so here’s what you can expect:
- Domestic (U.S.): Standard delivery typically takes 5-8 business days.
- International: Shipping times vary based on your location, but it typically takes 7-15 business days for international orders to arrive.
Order Tracking
You can track your order at any time! Simply use the tracking link provided in your confirmation email to stay updated. Alternatively, you can also track your order directly through our Order Tracking Page.