Shipping Policy

At Coolvaya, we want your shopping experience to be as smooth and stress-free as possible—starting with how we handle your order. Below you’ll find everything you need to know about our shipping process.

If you have any questions, feel free to reach out to us at support@coolvaya.com. We’re here to help!

🕒 Processing Time

Once your order is placed, we aim to process it within 1–2 business days.
As soon as your order ships, you’ll receive a confirmation email with tracking details so you can follow your package every step of the way.

🚛 Shipping Rates

We believe in simple, transparent shipping options:

  • Free Standard Shipping on all orders over $60 / €60

  • Flat Rate Shipping: A $5 / €5 fee applies to orders under $60

📦 For international orders, Coolvaya covers all additional costs—such as customs duties, VAT, and other applicable fees—so you won’t face any surprise charges upon delivery.

📦 Estimated Shipping Times

We work with trusted logistics providers to get your order to you as quickly and reliably as possible:

  • United States: Standard delivery in 5–8 business days

  • United Kingdom & European Union: Delivery in 4–8 business days

  • Other International Regions: Typically arrives in 7–15 business days, depending on your location and local customs processing

🔍 Order Tracking

Tracking your order is easy!
Once your order ships, you'll receive a tracking link via email.
You can also check the status of your shipment anytime by visiting our Order Tracking Page.

🌱 Sustainable Shipping

We’re committed to reducing our environmental impact:

  • Plastic-free packaging wherever possible

  • Carbon-offset shipping on all international orders

  • Green delivery partners in select regions across Europe