Returns
60-Day Hassle-Free Returns & Exchanges
At Coolvata, your satisfaction is our highest priority. If you aren’t completely happy with your purchase, we offer a no-questions-asked 60-day return or exchange policy. Shop with confidence knowing that we stand behind every product we sell.
How It Works
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Contact Us:
Submit a return request through our website or email us at support@coolvata.com. -
Free Pickup:
We’ll arrange for a courier to collect the product directly from your door—at no extra cost to you. -
Refund Process:
Once we receive the item and verify it meets our return criteria, your refund will be processed within 5–7 business days.
Return & Refund Eligibility
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Condition Requirements:
Items must be unused, undamaged, and in their original packaging. -
Valid Reasons:
Returns are accepted for wrong items, defective products, or if you’re simply not satisfied with your purchase. -
No Hidden Costs:
We cover the return shipping cost, so you don’t have to worry about any extra fees. -
European Consumer Rights:
For our European customers, please note that you also have a statutory right to cancel your order within 14 days of receipt under EU law. Our 60-day policy goes well beyond the minimum legal requirement, ensuring your peace of mind.
Exchange Policy
Prefer to exchange your product instead? No problem! Just let us know at the time of your return request, and we’ll handle the exchange process seamlessly.
We prioritize your satisfaction at every step. Shop with confidence knowing that Coolvata is committed to delivering quality products backed by friendly and efficient service.